These terms and conditions apply to all of our products and services provided by Brøchner Hotels through our online platforms, email and telephone to our Customers and Guests. By accessing and making a booking through our online platform the Customers agree to the terms and conditions set out below.
In Terms and Conditions, the following words have the following meaning:
“Brøchner Hotels” means Brøchner Hotels A/S, CVR number 35474676, working under the laws of Denmark, and other companies (hotels) registered and owned in the same group company.
"Booking" means the reservation made and completed by Customer and accepted by Brøchner Hotels.
“Customer” means the person that purchases Brøchner Hotels products and services and makes the Booking.
“Guests” means the Customer and any other person which is part of the Booking.
“Hotel” means the hotel owned and operated by the same group company, Brøchner Hotels.
“Platform” means the website and the mobile version of the website owned, controlled and managed by Brøchner Hotels. The website is maintained and hosted by Ketchup Digital.
Customers can request and complete Bookings via telephone by calling Brøchner Hotels staff or via Brøchner Hotels website.
To complete Bookings, Customers will be required to provide general personal data, such as first name, last name, email and/or telephone number. Additional information may be asked by Brøchner Hotels and provided by Customer, but not required, such as country of residence, preferred language and other customer related general information.
The Booking is completed when Brøchner Hotels approves the reservation and provides a Booking number.
Required Customer changes will be accommodated by Brøchner Hotels based on its capabilities. Customer changes related to length of stay and add-on or removal of products and/or services, could or will be subjected to additional payment depending on the product and/or service availability and the current standard rate.
Customers can also book beds per night in shared rooms in some of the hotels from Brøchner Hotels group company. Brøchner Hotels will seek to add the people from the same booking in the same room, however that is not guaranteed in shared rooms.
3. RATES AND PAYMENT
All rates are in Danish Kroner - and include service and VAT 25%.
All charges are provided by Brøchner Hotels upon Customer request during Booking or later during Check-in or Check-out.
The Charges only cover the accommodation at Brøchner Hotels and the included products and services in the Booking.
Customers may inquire additional charges during their stay which are not included in the Booking for some Rates, including restaurant meals, room service or bar orders.
Customers will be informed of the additional charges upon Customer request or during Check-out.
All rates are by default non-refundable. In the event of Booking cancelation, the Customer will have to pay the whole bill. Additionally, Customers cannot modify or change the Name of the Booking.
Full payment is required to book, unless you opt to add the Flexible Rate option.
Flexible Rate is the option to book now, and pay the whole bill when you check-in. Also, cancel up until 12pm on your arrival day with no cancellation fee.
Payment of our flexible rates without any restrictions is due upon departure.
Customers can use a Company ID or Promo code, if they have one, and will receive a special rate based on the company agreement or the promo discount. Customers with Corporate Agreements and Block Groups do not necessarily have access to select the Flexible Rate since their rate is already set as flexible based on the Contract agreed and signed with Brøchner Hotels.
Customers can pay the full amount in advance or pay a booking fee/or deposit and provide Debit or Credit Card information via which payment of the Charges and Additional Charges will be made.
The following payment methods are accepted by Brøchner Hotels: American Express, Diners Club, Visa, Mastercard, Dankort, JCB, Maestro and Mobile pay.
Cash is accepted by Brøchner Hotels if it is paid only in person during Check-in process.
Our prepaid online rates & restricted promotional offers cannot be changed or cancelled and must be paid at time of booking.
If you have reserved a flexible rate without any restrictions, you can cancel your reservation before 12 PM on the day of arrival free of charge.
If the Customer fails to give notice before 12 PM on the day of arrival and/or fails to arrive (no show), the Booking will be referred to as Cancelled and the Customer must pay the full amount of the Booking Charges.
Cancelation terms may differ for Customers with Corporate Agreements and Block Groups. The cancelation terms for these Customers are defined in the contract agreed and signed with Brøchner Hotels.
Brøchner Hotels can cancel Bookings due to unavailability or any circumstances outside Brøchner Hotels. In this case the Customer will receive a full refund of the Booking made, if paid in advance, including any additional booking fees paid.
Brøchner Hotels may cancel any Booking if the payment details provided by the Customer are invalid and cannot provide a valid payment replacement details.
5. CHECK-IN AND CHECK-OUT
Check-in time at Brøchner Hotels is from 3 PM. Early Check-in can be made based on room availability and upon Customer request. No additional fees required. If room availability cannot be provided, Guests can leave their baggage in the Baggage Room until the Check-in process can be done.
Check-out time at Brøchner Hotels is until 11 AM. Late Check-out until 12 PM is complimentary and based on room availability. No additional fees required. Late Check-out after 12 PM is charged with a fixed price per hour. Guests can leave their baggage in the Baggage Room after Check-out for a period which is agreed upon with the Customer.
6. FOOD AND BEVERAGE
Unless included in the Rate, the Booking does not include Food and Beverage.
Brøchner Hotels works in partnership with local restaurants and provide the possibility to book a table in the Customer’s name.
Reservations can be made before Arrival date or during Customer stay, by contacting Brøchner Hotels reception desk and book a table.
The payment can be made directly in the restaurant or posted on the room number or Booking.
Brøchner Hotels is only responsible for the security of its facilities and the accommodation, products and services it provides.
Customer agrees that all the above are for private use only.
Brøchner Hotels it is not responsible for any property loss, loss of profit or loss of business.
However, in case, the above (property loss, loss of profit or loss of business), can be concluded and agreed by Brøchner Hotels that they were a direct and obvious consequence of Brøchner Hotels employees negligence, shortcomings of Brøchner Hotels products and services, then Brøchner Hotels it is responsible for the loss of damage suffered by the Customer.
Brøchner Hotels will not be accountable for any failure or delay to perform its obligations when a failure or delay is caused by a third-party supplier or external events which are outside Brøchner Hotels control.
Smoking it is not permitted inside Brøchner Hotels facilities, but only in the outdoors designated areas. Customers inability to comply with the non-smoking policy will be fined with an extra fixed Charge.
The Customer is accountable for any damage or loss caused to Brøchner Hotels property by the Customer and/or its Guests. The Customer could be charged for the reparation, cleaning and replacement of the damaged property.
No animals are allowed on Brøchner Hotels property.
Bookings are not accepted by persons under the age of 18.
Customers and Guests are required to conduct in a polite and responsible manner which may not disturb the other Customers. Failure to comply with this policy may subject the Customer to a leave the Brøchner Hotels property and pay an extra charge for Guests disturbance.
Brøchner Hotels complies with all Danish rules for accommodating disabled Guests.
Customers with any requirements regarding the special treatment for disabled Guests, must inform Brøchner Hotels before Arrival date.
Brøchner Hotels may change the content of its Terms and Conditions and it is subject to versioning. Customers will not receive a notice of these changes. However, the Customer consent was given to a specific version of Terms and Conditions and that, and only that version, will continue to apply to that Booking.
Any new Bookings will agree to the updated version of Terms and Conditions, which will be available on Brøchner Hotels website. Therefor, it is recommended that Customers read and understand our Terms and Conditions before completing the Booking.