Terms &

conditions
webshop

TICKETS

Following conditions are applicable when purchasing a ticket in Brøchner Hotels A/S’ web shop and is accepted by the buyer upon payment. Brøchner Hotels reserves the rights to cancel the purchased ticket under the following conditions or if Brøchner Hotels experiences misuse.

RIGHT OF WITHDRAWAL

According to section 18(2) no. 12 of "Act on certain consumer contracts", purchase of tickets is not subject to the right of withdrawal.

LOST TICKET

In the event that buyer loses the ticket/tickets, Brøchner Hotels can issue a new ticket/tickets. Buyer must in this event send an e-mail to tickets@brochner-hotels.dk with the full name and the date of purchase. The ticket/tickets will subsequent be deactivated and new will be forwarded to buyer.

REFUND

Refund will only be possible upon cancellation of the event. Cancellation of an event would be when an event would not be conducted at all. Rescheduling of an event to another date or time is not seen as a cancellation and this will not lead to a refund of the ticket/tickets.

TRANSFER OF TICKET/TICKETS TO THIRD PARTY

Transfer of tickets for commercial purposes is not allowed. Commercially purposes include but are not limited to the following:
- All professional business sale or other transfer of tickets, regardless of the price and possible gains from this. It should be recalled that per the act on the resale of tickets for cultural and sporting events §1 is forbidden to seek profits made through resale of concert tickets, and that this can be fined.
- Use of tickets as prizes in contests or similar without previously obtained consent from Brøchner Hotels A/S.

Cancelling a ticket due to abuse under this provision, reserves Brøchner Hotels A/S to charge all costs relating to cancellation and the result of the abuse, however minimum DKK 500.00 per. ticket.

RESERVATIONS

Brøchner Hotels A/S reserves the right to cancel tickets issued against refund of the ticket price.
Brøchner Hotels A/S takes precautions for errors in information about prices and sold-out events.
Brøchner Hotels A/S is only responsible for direct loss of the buyer if any liability is applicable under Danish law. Brøchner Hotels A/S's liability in such cases is limited to the fare paid.

BUYING AND DELIVERY PROCESS

The following actions will be carried out when making the purchase of a ticket at www.brochner-hotels.dk.
- Select “ticket”
- Select the number of tickets
- Enter information as well as e-mail, where payment link and tickets will be sent to
- Payment fees may occur depending on the payment card used
- Once the order is completed, the buyer will receive a payment link on the provided e-mail
- The tickets will not be sent until payment link is paid
- When payment link is paid, the buyer will receive the tickets
- The tickets will only be provided electronically by email. It is not possible to get the tickets printed and send.

GIFT CARD

Following conditions are applicable when purchasing a gift card in Brøchner Hotels A/S’ web shop and is accepted by the buyer upon payment.

THE GIFT CARD

The gift card can be used at all hotels owned and managed by Brøchner Hotels A/S.
The gift card can be used on the following; purchase of accommodation booked directly at Brøchner Hotels, purchase in the lobby bars and boutiques at all Brøchner Hotels, at the breakfast restaurants in all Brøchner Hotels and as payment at www.brochner-hotels.dk. The gift card cannot be used in other restaurants on Brøchner Hotels A/S' hotels than the breakfast restaurants, or on nights purchased through a third party. The gift card cannot be exchanged into cash.

- The gift card is valid for one year after the purchase date.
- It is not mandatory to use the full amount of the gift card at once. It is possible to divide the amount into multiple purchases. Brøchner Hotels will monitor the purchases and the balance of the gift card.
- The gift card must be used before the expiration date. It is therefore not possible to book accommodation at one of the Hotels outside the validity date stated on the gift card.
- Questions regarding gift cards should be addressed to: giftcards@brochner-hotels.dk
- If the gift card expires it will be possible to extend the gift card for furtherly two years. The cost for this is 175DKK.

RIGHT OF WITHDRAWAL

Under Danish law, the buyer has the right to withdraw the purchase of a gift card within 14 days of payment. If buyer wishes to make use of the right of withdrawal, the full amount will be returned, unless the gift card has already been taken into use. After the gift card has been taken into use, only be the remaining balance can be withdrawn. The 14 days right of withdrawal will be applicable from the day of receiving the gift card.

LIMITATION OF LIABILITY

Brøchner Hotels A/S is not responsible for the refund of the gift card after the gift card has been taken into use. If a gift card is lost before it is put into use Brøchner Hotels A/S can issue a new one to buyer. For the issuance of a new gift card, please contact giftcards@brochner-hotels.dk

APPLICABLE LAW AND PLACE OF JURISDICTION

The purchase agreement is subject to the general terms in Danish law. Any dispute that may arise from contractual relations are to be solved by The City Court of Copenhagen. In so far as the agreement is between Brøchner Hotels A/S and a consumer in the EU, the consumer may solve the dispute in his country of residence.

BUYING AND DELIVERY PROCESS

The following actions will be carried out when making the purchase of a gift card at
www.brochner-hotels.dk
- Select “gift card”
- Select the amount of the gift card
- Enter information as well as e-mail, where payment link and gift card will be sent to
- Payment fees may occur depending on the payment card used
- Once the order is completed, the buyer will receive a payment link on the provided e-mail
- The gift card will not be sent until payment link is paid
- When payment link is paid, the buyer will receive the gift card
- The gift card will only be provided electronically by email. It is not possible to get the gift card printed and send.
- The gift card is not personal and are freely transferable to a third party