Terms & conditions loyalty programs

By accepting our terms and conditions, you consent to Brøchner Hotels, CVR. No. 35474676, Sankt Peders Stræde 30C, 1453 Copenhagen K, and its group affiliates, the data controllers to process your personal information including identity and contact information in order to send you information, updates, offers, promotions, invitations and news for our loyalty programs via email. For a detailed description of the treatment activity, see the Brøchner Hotels Data Privacy Policy, below.

If you no longer wish for Brøchner Hotels to use your personal information for the above purposes, you may withdraw your consent as described in the Data Privacy Policy. Withdrawal is done solely with effect for the future.

1. Wordings

In Terms and Conditions, the following words have the following meaning:

  • “Brøchner Hotels” means Brøchner Hotels A/S, CVR number 35474676, working under the laws of Denmark, and other companies (hotels) registered and owned in the same group company.
  • “Customer” means the person that purchases Brøchner Hotels products and services and makes the Booking.
  • “Guests” means the Customer and any other person which is part of the Booking.
  • “Group affiliates” means the hotels owned and operated by the same group company, Brøchner Hotels.
  • “Loyalty program” means the means the Brøchner Hotels marketing platform Brøchner’s Friends and/or the marketing platform Hey Neighbour!
2. Loyalty Programs

The Loyalty Program Brøchner’s Friends gives the signed-up guest the 8th night at a Brøchner Hotels operated hotel for free. Nights are registered on a physical stamp card and we process the personal data on who and how often you use our loyalty program. The program sends out news, invitations and offers directly to the signed-up guest via e-mail. The loyalty programHey Neighbour! gives the signed-up customer 10% discount in the lobby bar (does not include black book wines), Good Morning. It’s Organic! can be purchased for DKK 135,- at any Brøchner Hotels 4-stared or below, for 5-stared hotels the prices is DKK 235,-, 20% discounts on private overnight stays booked directly at www.brochner-hotels.dk, all discount applies for up to 4 persons, can be used at all Brøchner Hotels. The customer must show their Hey Neighbour! Card to receive the discounts. The program sends out news, invitations and offers directly to the signed-up guest via e-mail.

3. Opt-in And Opt-out

Guest opt-in for the program by giving their consent. The consent can be withdrawn by contacting Brøchner Hotesl directly. E-mails send to the guest as part of the program can be unsubscribed directly in the e-mail.

4. Disclaimer

Brøchner Hotels is only responsible for the security of its facilities and the accommodation, products and services it provides.

Customer agrees that all the above are for private use only.

Brøchner Hotels it is not responsible for any property loss, loss of profit or loss of business.

However, in case, the above (property loss, loss of profit or loss of business), can be concluded and agreed by Brøchner Hotels that they were a direct and obvious consequence of Brøchner Hotels employees negligence, shortcomings of Brøchner Hotels products and services, then Brøchner Hotels it is responsible for the loss of damage suffered by the Customer.

Brøchner Hotels will not be accountable for any failure or delay to perform its obligations when a failure or delay is caused by a third-party supplier or external events which are outside Brøchner Hotels control.

5. General

Smoking it is not permitted inside Brøchner Hotels facilities, but only in the outdoors designated areas. Customers inability to comply with the non-smoking policy will be fined with an extra fixed Charge.

The Customer is accountable for any damage or loss caused to Brøchner Hotels property by the Customer and/or its Guests. The Customer could be charged for the reparation, cleaning and replacement of the damaged property.

No animals are allowed on Brøchner Hotels property.

Registrations are not accepted by persons under the age of 18.

Customers and Guests are required to conduct in a polite and responsible manner which may not disturb the other Customers. Failure to comply with this policy may subject the Customer to a leave the Brøchner Hotels property and pay an extra charge for Guests disturbance.

Brøchner Hotels complies with all Danish rules for accommodating disabled Guests.

Customers with any requirements regarding the special treatment for disabled Guests, must inform Brøchner Hotels before Arrival date.

Brøchner Hotels may change the content of its Terms and Conditions and it is subject to versioning. Customers will not receive a notice of these changes. However, the Customer consent was given to a specific version of Terms and Conditions and that, and only that version, will continue to apply to the loyalty programs registration.