Terms & conditions loyalty programs

By accepting our terms and conditions, you consent to Brøchner Hotels, CVR. No. 35474676, Sankt Peders Stræde 30C, 1453 Copenhagen, and its group affiliates, the data controllers, processing your personal information, including identity and contact information, to send you information, updates, offers, promotions, invitations, and news for our loyalty programs via email. For a detailed description of the treatment activity, see the Brøchner Hotels Data Privacy Policy below.

If you no longer wish for Brøchner Hotels to use your personal information for the above purposes, you may withdraw your consent as described in the Data Privacy Policy. Withdrawal is done solely with effect for the future.

1. Wordings

In Terms and Conditions, the following words have the following meaning:

  • “Brøchner Hotels” means Brøchner Hotels A/S, CVR number 35474676, working under the laws of Denmark, and other companies (hotels) registered and owned in the same group company.
  • “Customer” means the person that purchases Brøchner Hotels products and services and makes the Booking.
  • “Guests” means the Customer and any other person which is part of the Booking.
  • “Group affiliates” means the hotels owned and operated by the same group company, Brøchner Hotels.
  • “Loyalty program” means the means the Brøchner Hotels marketing platform Brøchner’s Friends and/or the marketing platform Hey Neighbour!
2. Loyalty Programs
Brøchner’s Friends
'Brøchner’s Friends' is our guest loyalty program where you get your 8th night free after staying 7 nights at any of our hotels. Your nights are tracked on a physical stamp card.

How to collect stamps:
  • You’ll get a stamp at checkout for every night stayed - but only when you book directly through Brøchner Hotels (our website, booking department, or at the hotel).
  • Stamps aren’t given for bookings made through third-party sites like Booking.com or Expedia.
  • The card is personal and can’t be transferred or shared with others.
  • It doesn’t expire, but free nights depend on room availability.
Using your free night:
  • The free night includes a 'Standard Double Room' and organic breakfast for two.
  • It’s based on availability and must be booked through our booking department - not online.
  • You can book up to 180 days in advance.
  • The free night can’t be upgraded to a different room category.
  • Each hotel only has a limited number of free-night bookings available per day.
  • You can reserve up to two rooms as long as you’re staying in one of them yourself.
Other details:
  • Perks from Brøchner’s Friends can’t be combined with other discounts or offers unless otherwise specified.
  • We might update or change the offer at any time.
  • By signing up, you agree to receive emails from us with news, offers, and event invites.
  • We collect and use your personal data in line with privacy laws, to manage your loyalty membership and communications.
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Hey Neighbour!
'Hey Neighbour!' is our loyalty program for locals living in Copenhagen. Members get special discounts at any Brøchner hotel.

What you get:
  • 10% off at the hotel lobby bar (Black Book wines not included)
  • 15% off on the organic breakfast
  • 20% off private overnight stays when you book directly on www.brochner-hotels.dk
  • Special discounts at in-house restaurants and local spots
These benefits apply for up to 4 people.

How it works:
  • Just show your personal 'Hey Neighbour!' card to get the discount.
  • Offers can’t be combined with other promotions unless we clearly say so.
  • Discounts are available at any Brøchner hotel..
Other details
  • When you sign up, you agree to receive emails from us with news, offers, and invitations.
  • We’ll handle your personal data responsibly and in line with privacy regulations.
  • We may change or end the 'Hey Neighbour!' program or its benefits at any time
3. Opt-in And Opt-out

Guest opt-in for the program by giving their consent. The consent can be withdrawn by contacting Brøchner Hotesl directly. E-mails send to the guest as part of the program can be unsubscribed directly in the e-mail.

4. Disclaimer

Brøchner Hotels is only responsible for the security of its facilities and the accommodation, products and services it provides.

Customer agrees that all the above are for private use only.

Brøchner Hotels it is not responsible for any property loss, loss of profit or loss of business.

However, in case, the above (property loss, loss of profit or loss of business), can be concluded and agreed by Brøchner Hotels that they were a direct and obvious consequence of Brøchner Hotels employees negligence, shortcomings of Brøchner Hotels products and services, then Brøchner Hotels it is responsible for the loss of damage suffered by the Customer.

Brøchner Hotels will not be accountable for any failure or delay to perform its obligations when a failure or delay is caused by a third-party supplier or external events which are outside Brøchner Hotels control.

5. General

Smoking it is not permitted inside Brøchner Hotels facilities, but only in the outdoors designated areas. Customers inability to comply with the non-smoking policy will be fined with an extra fixed Charge.

The Customer is accountable for any damage or loss caused to Brøchner Hotels property by the Customer and/or its Guests. The Customer could be charged for the reparation, cleaning and replacement of the damaged property.

No animals are allowed on Brøchner Hotels property.

Registrations are not accepted by persons under the age of 18.

Customers and Guests are required to conduct in a polite and responsible manner which may not disturb the other Customers. Failure to comply with this policy may subject the Customer to a leave the Brøchner Hotels property and pay an extra charge for Guests disturbance.

Brøchner Hotels complies with all Danish rules for accommodating disabled Guests.

Customers with any requirements regarding the special treatment for disabled Guests, must inform Brøchner Hotels before Arrival date.

Brøchner Hotels may change the content of its Terms and Conditions and it is subject to versioning. Customers will not receive a notice of these changes. However, the Customer consent was given to a specific version of Terms and Conditions and that, and only that version, will continue to apply to the loyalty programs registration.