TERMS & CONDITIONS

We like to keep things straightforward. That includes the details behind your stay.

Below you'll find our Terms & Conditions covering bookings, payments, cancellations, check-in, check-out and everything else worth knowing before staying at Brøchner Hotels.

These Terms & Conditions apply to all products and services provided by Brøchner Hotels through our website, email and telephone.

By making a booking directly through our online platform, you agree to the Terms & Conditions outlined below.

‍

1. DefinitionS

A few terms worth knowing before we get into the details.

Brøchner Hotels: Brøchner Hotels A/S, CVR no. 35474676, operating under Danish law, including other companies and hotels registered and owned within the same group.

Booking: A reservation made by a customer and accepted by Brøchner Hotels.

Customer: The person purchasing products or services from Brøchner Hotels and making the booking.

Guests: The customer and any other individuals included in the booking.

Hotel: A hotel owned and operated within the Brøchner Hotels group.

Platform: The Brøchner Hotels website and its mobile version, owned, controlled and managed by Brøchner Hotels. The website is maintained and hosted by Signify.

2. BOoking

BOOKING YOUR STAY

Ready to check in? Here's how it works.

Reservations at Brøchner Hotels can be made through our website or by contacting our booking department by telephone.

To complete your booking, we'll need certain personal details, including your first name, last name, email address and/or telephone number.

We may also ask for additional information, such as your country of residence, preferred language or other general information. Providing these additional details is optional.

Your reservation is confirmed once Brøchner Hotels has accepted the booking and issued a booking number.

CHANGING YOUR BOOKING

Plans change. We understand.

We'll do our best to accommodate requested changes, subject to availability and our ability to make those changes.

Changes to the length of your stay or the addition or removal of products and services may result in additional charges, depending on availability and the applicable standard rates.

2.1 BOOKING OF SP34 APARTMENTS

A few additional conditions apply when booking a stay at SP34 Apartments.

The following terms apply to direct bookings through our website that are not covered by a negotiated agreement.

LENGTH OF STAY‍

You can book a maximum of 90 consecutive days.

Bookings covering more than 90 days are permitted when the days are not consecutive.

DEPOSIT‍

A deposit equal to 50% of the total booking amount, capped at the equivalent of 30 days, will be charged seven days before arrival.

CANCELLING A FLEXIBLE BOOKING

You can cancel a flexible reservation and receive a full refund if you notify us at least seven days before your arrival date.

If you cancel less than seven days before arrival, a cancellation fee equal to the deposit will apply, capped at the equivalent of 30 days.

If your stay is shortened or cancelled after check-in, a cancellation fee of 50% of the total amount applies, capped at the equivalent of 30 days.

NO-SHOW

If you don't arrive for your reservation, a no-show charge of 50% of the booking amount applies, capped at the equivalent of 30 days.

THIRD-PARTY BOOKINGS

Booked through Booking.com, Hotels.com or another third-party platform?

The cancellation conditions presented by that platform at the time of booking will apply.

NON-REFUNDABLE BOOKINGS

Non-flexible and non-refundable bookings cannot be refunded, modified or moved to alternative dates once confirmed.

REFUNDS

Where a refund applies, it will be processed within 5–10 business days from the initiation of the cancellation.

The refund will be returned to the payment card originally used.

3. RATES AND PAYMENT

PRICES AND INCLUDED SERVICES

No surprises. Here's what to expect.

All rates are stated in Danish kroner (DKK) and include service charges and 25% VAT.

Your booking price covers your accommodation and the products or services specifically included in your reservation.

Additional services, such as restaurant meals, room service and bar purchases, may be charged separately depending on your booking.

Details of applicable charges are available upon request when booking, during check-in or at check-out.

NON-REFUNDABLE RATES

Unless you've selected a flexible rate, bookings are non-refundable.

This means the full booking amount remains payable if you cancel.

Changes to the reservation or the name on the booking are not permitted under these conditions.

Full payment is required at the time of booking unless you've selected the Flexible Rate option.

FLEXIBLE RATE

A little flexibility goes a long way.

Choose our Flexible Rate and pay for your stay when you check in.

You can cancel free of charge until 12 noon on your scheduled arrival date.

Payment for unrestricted flexible bookings is due at check-in.

CORPORATE RATES & PROMOTIONAL CODES

Have a company agreement or promotional code?

Enter your Company ID or promo code when booking to access the applicable company rate or promotional discount.

Guests booking through corporate agreements or block group reservations may not have the option to select our standard Flexible Rate. Their cancellation and payment conditions are governed by the agreed contract.

PAYMENT METHODS

We accept the following payment methods:

American Express

Diners Club

Visa

Mastercard

Dankort

JCB

Maestro

MobilePay

Payment can be made using a credit or debit card. However, a credit card is required when a card is used to guarantee a reservation.

Depending on your booking, you may pay the full amount in advance or provide card details for an applicable booking fee, deposit or other charges.

Cash payments are accepted in person at check-in, but not before arrival.

Bank transfers before arrival are only available where a negotiated agreement exists between Brøchner Hotels and a company based in Denmark.

PAYMENT SECURITY

For security reasons, we may request identification matching the cardholder's name.

Brøchner Hotels reserves the right to cancel a reservation if there is reason to suspect that it was made using a stolen payment card.

3.1 PAYMENT CONDITIONS FOR SP34 APARTMENTS

For reservations made more than seven days before arrival, we'll charge 50% of the total booking amount seven days before check-in, capped at the equivalent of 30 days.

The remaining amount is payable at check-in on your arrival date.

If the payment cannot be completed using the registered card, Brøchner Hotels reserves the right to cancel the reservation.

Guests must present a credit card at check-in to cover additional charges incurred during the stay or payable at check-out.

4. CANCELLATIONS

PREPAID & PROMOTIONAL RATES

Bookings made using prepaid online rates or restricted promotional offers cannot be modified or cancelled.

These reservations must be paid in full at the time of booking.

FLEXIBLE BOOKINGS

Booked our unrestricted Flexible Rate?

You can cancel free of charge before 12 noon on your arrival date.

If you cancel after this deadline or fail to arrive, your reservation will be considered cancelled and a charge equal to the first night's stay will apply.

CORPORATE & GROUP BOOKINGS

Cancellation conditions for corporate agreements and block group reservations may differ from our standard terms.

The conditions outlined in the agreed and signed contract with Brøchner Hotels will apply.

CANCELLATIONS BY BRØCHNER HOTELS

In exceptional circumstances, we may need to cancel a reservation due to unavailability or events outside our control.

If this happens, you'll receive a full refund of any prepaid booking amount, including additional booking fees.

We also reserve the right to cancel bookings where the payment details are invalid and valid replacement details cannot be provided.

‍

5. Check-in And Check-out

CHECK-IN

Your room is ready for check-in from 3 PM (15:00).

Arriving early? You're welcome to request early check-in for an additional fee of DKK 249, subject to room availability.

If your room isn't ready yet, you can leave your luggage in our luggage room until check-in.

CHECK-OUT

Check-out is by 11 AM (11:00).

Need a little extra time?

Late check-out is available upon request for DKK 249, subject to room availability. The latest check-out time is 2:00 PM (14.00).

You're also welcome to leave your luggage with us after check-out for an agreed period.

6. FOOD & BEVERAGE

Good food and great drinks are part of the experience. But here's what your booking covers.

Unless specifically included in your booked rate, food and beverages are not included in your reservation.

We work with selected local restaurants and can help arrange table reservations before or during your stay.

Simply contact our reception team, and we'll help with the arrangements.

Restaurant charges may be paid directly at the restaurant or added to your room or booking where available.

ALCOHOL POLICY

We follow the applicable regulations governing the sale and service of alcoholic beverages.

Brøchner Hotels does not sell or serve alcohol to anyone under the age of 18.

7. DISCLAIMER

OUR RESPONSIBILITY

Brøchner Hotels is responsible for the security of its facilities and the accommodation, products and services it provides, subject to the conditions below.

Customers agree that the accommodation, products and services covered by these terms are intended for private use only.

LOSS OR DAMAGE

Brøchner Hotels is not responsible for loss of property, profits or business.

However, where a loss is established and accepted by Brøchner Hotels as a direct and evident consequence of employee negligence or deficiencies in the products or services provided, Brøchner Hotels is responsible for the loss or damage suffered by the customer.

CIRCUMSTANCES OUTSIDE OUR CONTROL

Brøchner Hotels is not liable for failure or delays in fulfilling its obligations where these are caused by third-party suppliers or external circumstances outside our control.

8. GenerAL HOUSE RULES

TAKING CARE OF YOUR ROOM

Make yourself at home. Just treat the place with care.

Guests are responsible for the furniture, fittings and other hotel property during their stay.

Damage caused by guests or their visitors, beyond normal wear and tear, may result in additional charges.

Brøchner Hotels reserves the right to charge for damage according to the circumstances, with applicable charges payable before check-out.

EXTRA CLEANING

If additional cleaning is required after departure, an extra cleaning charge may apply.

Special condition for SP34 Apartments: Our standard cleaning service does not include washing dishes left behind.

If dirty dishes are left in the apartment at check-out, an additional cleaning fee of DKK 500 applies.

SMOKING POLICY

All Brøchner Hotels properties are non-smoking indoors.

Smoking is not permitted inside the hotel, beside an open window or on a balcony.

If this policy is violated, charges for the necessary decontamination will apply, with a minimum fee of DKK 5,000.

FIRE SAFETY

For everyone's safety, fire detectors and sensors must never be removed, disconnected or dismantled.

Violations will result in a minimum charge of DKK 7,500.

PET POLICY

As much as we appreciate our four-legged friends, animals are not permitted on any Brøchner Hotels property.

AGE REQUIREMENTS

Bookings cannot be made by persons under the age of 18.

RESPECTING OTHER GUESTS

Good stays are better when everyone feels comfortable.

Guests are expected to behave respectfully and responsibly without disturbing others.

If a guest's behaviour significantly disrupts other guests, Brøchner Hotels may require the guest to leave the property and may apply an additional charge for the disturbance.

ACCESSIBILITY

Brøchner Hotels complies with applicable Danish regulations for accommodating guests with disabilities.

If you require special assistance or have specific accessibility requirements, please inform us before your arrival so we can prepare accordingly.

UPDATES TO OUR TERMS & CONDITIONS

We may update these Terms & Conditions from time to time.

Changes will be reflected in the version published on our website, and individual notifications will not be sent.

The version you agreed to when making your reservation will continue to apply to that booking.

New bookings will be subject to the updated Terms & Conditions in effect at the time of booking.

We recommend reviewing the latest version before confirming your reservation.