AT BRØCHNER HOTELS
At Brøchner Hotels, we strive to provide no less than extraordinary guest experiences, even in these challenging days. Our core values; responsibility, care, and passion, have never been more important. The wellbeing of our guests, visitors, and the team is our main priority, so you can feel safe from check-in to check-out, and everywhere in between.
WHAT WE DO:
WE HAVE TAKEN EXTRA PRECAUTIONARY MEASURES AND SET UP NEW PROCEDURES IN OUR DAILY ROUTINE BASED ON GUIDELINES FROM OUR LOCAL HEALTH AUTHORITIES:
CORONA PASSPORT - You don't need a corona passport to stay with us. See below when you need one.
SOCIAL DISTANCING – We make sure to keep a safe distance between guests and the team. Signs and visual cues are installed to remind our guests to practice social distancing.
LIMITED NUMBER OF PERSONS - We follow the restrictions and guidelines from the local authorities. To make it easy for you, we have put up signs with the limitations number of each area, conference, and restaurant. So, help us by not being that “extra person” in the crowd
THE TEAM – is all trained in hygiene protocols that prevent the spread of infectious diseases, and make you feel safe. They wash and sanitize hands after every encounter, and will be wearing face masks or face shields at all times (We promise that they still will be having their brightest smile on to welcome you - 'undercover'). Every colleague is required to stay home if feeling unwell.
CLEAN SURFACES - We clean and disinfect surfaces frequently throughout the day with special attention to high-touch areas. We are using high-level hygiene products, that still live up to the environmental requirements and our sustainable code of conduct.
CLEAN HANDS – We have set up stations in public areas with alcohol-based hand sanitizers for guests.
We continue to monitor the COVID-19 situation closely and follow the recommendations of our local health authorities.
TO ARRIVING GUESTS:
GUIDELINES - We know everything is in flux and maybe a bit confusing. So, when arriving at our hotels, we’ve made sure to inform you of the safety procedures, and guidelines on how to follow these to stay safe.
CORONA PASSPORT / STAYING GUEST - You don't need a corona passport to stay with us. Nice, right? However, if you want to eat or drink in our restaurants, indoor social spaces or bar, you need one of those. You don't have to make a table booking in advance for breakfast. Outdoors on our urban terraces, you can do it all without a corona passport.
CORONA PASSPORT / VISITING GUEST - If you visit us without staying at the hotel, you must show a valid corona passport. If you want to have breakfast or visit the restaurants, you need both a valid corona passport and a table booking. Outdoors on our terraces, you can do it all without the corona passport.
TOUCH-FREE CHECK-IN – You can check-in (and out) with your phone by downloading the app Aeroguest. You can of course also safely check-in as usual in the lobby bar.
CASH FREE – We offer cash-free methods of payments in the lobby bar
LOOK FOR ANY SIGNS – If you show any signs of COVID-19 infection, please do not enter the hotel. We will help direct to a doctor to get tested
ROOM KEYS - are disinfected and handed out without any physical contact. On selected hotels, you can use the Aeroguest app as a room key as well.
EXTRA CLEAN ROOMS – We have stepped up the daily cleaning in all hotel rooms. We use disinfectant detergents and make sure to pay extra attention to high-touch items
THE BARS & FACILITIES
SOCIAL SPACES - are open for everyone. If you want to eat or drink here, you need a valid corona passport.
URBAN TERRASSES - are open for everyone. You don't need a corona passport to enjoy something here as it is outside.
OUR BARS - are open for everyone until 10 PM. If you want to eat or drink here, you need a valid corona passport. Pickup is possible.
WINE HOUR – is of course still waiting for you every day from 5-6 PM in the lobby bar. If you want to enjoy your wine here or in the social spaces, you need a valid corona passport. Pickup is possible.
ELEVATORS – are limited to a maximum number of guests per car. We endorse you to take the stairs to keep a safe distance. They take you anywhere – and let you burn some calories, win!
FITNESS – Our available fitness rooms are open with a limit of 2 persons at the same time. They are equipped with cleaning spray and hand sanitizers. At all our hotels, we offer a fitness kit to bring to your room – free of charge.
THE BREAKFAST & RESTAURANTS
ORGANIC BREAKFAST – our organic breakfast is just as delicious as always, right now it's just portion-packed. We've also made a few adjustments to keep you safe and ensure a high level of hygiene. As a staying guest you can enjoy it in the restaurant without a corona passport. If you prefer, you can get a to-go breakfast bag individually packed for you. Want us to bring it? Then you can order the breakfast as room service for DKK 65 - if you are staying in our Penthouse Suite or Loft Suite it's included! Are you dropping in from the street, you need one of those along with a table reservation booked 30 minutes in advance.
PARTNER RESTAURANTS – Our partner restaurants are opening again. Please follow opening dates, updates, and relevant restrictions and guidelines on their individual websites.
TAKEAWAY - At all our hotels, you can also enjoy takeaway in your room. We've gathered a list of the best food spots nearby to order from and bring to the room - or get it delivered.
BEFORE & AFTER – Surfaces are thoroughly cleaned both before and after conferences
RESTRICTIONS – We follow the restrictions and guidelines from the local authorities in the conference rooms
SERVING – Food and snacks for conference guests are portion-packed and served in each conference room
WE ARE READY TO WELCOME YOU. IF YOU WANT TO MAKE OR CHANGE A BOOKING, SIMPLY REACH OUT TO US.
HAVE A BOOKING - but not able to travel or complete your journey? If you booked a non-refundable reservation at one of our hotels directly through us before 11. March 2020, please contact our team: firstname.lastname@example.org. Did you make your booking through an online travel agency or another travel partner, please contact them, as the transaction has been made with them, and they can assist you.
WORRY-FREE BOOKINGS - You may feel hesitant to travel or book trips right now, and we understand that. With a flexible booking, your reservation is 100% REFUNDABLE, so you can change your mind up until 12 noon on the date of your arrival.
WE TAKE ACTION
The outbreak of coronavirus has changed our reality, day by day, hour by hour. We have taken all necessary steps to secure that our hotels are not just here today, but also in the future. As a result, we have found it necessary to postpone the opening of our design hostel, BOOK1.
See the latest news and updates on the World Health Organization website
LET'S DO THIS TOGETHER!